This article covers some of the reasons why an employee may not be receiving emails from ClubsHR and what to do about it
If your employees are not receiving email notifications from ClubsHR, there are two likely explanations:
Wrong Email Address.
Please check you have entered the correct email address for each staff member.
Spam.
Depending on individual email settings, sometimes emails from ClubsHR can go to spam. Please ask your employee to check their "Spam" or "Junk" folder and if there is an email from ClubsHR, move it to their inbox. This will advise the email provider that ClubsHR emails are not spam and future emails should be delivered to the inbox as normal.
If you are still having problems, call us on 1300 353 000 or email us at customersupport@rosterelf.com stating your first and last name, email address, mobile number and company your account is registered
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